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Customer Service

Shipping & Delivery
For shipping nationally and internationally we use Royal Mail and Parcelforce. Depending on the size of the package determines the compmany chosen. Less than 2Kg will be delivered by Royal Mail, greater than this will be delivered by Parcelforce. We ship to most countries, prices vary on location. For a full list of countries that Natural Remedy Company deliver to, please refer to our Shipping Rates page by clicking here. Please note that countries are displayed by their 2 letter country code.
Privacy & Security

Face & Figure Salon ("We") are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions) sets out the basis on which any Personal Information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your Personal Information and how we will treat it.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Face & Figure Salon.


We may collect and process the following Personal Information about you:

  • Personal Information that you provide by filling in forms on the Website (the "Website") including, but not limited to:- name; email address and telephone number. This is information provided at the time of registering with the Website, or posting or downloading material. We may also ask you for information when you report a problem with Website.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to Website [including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access.

We will not sell, distribute or lease your Personal Information to third parties unless we have your permission; are required to do so by law; and/or to operate our systems properly, administer the Website, or protect ourselves or other Website users.


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve Website and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise Website according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to the Website.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.

Please note that our advertisers may also use cookies, over which we have no control.


We are committed to ensuring that your Personal Information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the Personal Information we collect online.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to the Website; any transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Personal Information will not be transferred outwith the UK, unless you are based outwith the UK and we need to contact you using the Personal Information you have provided.


We use Personal Information held about you in the following ways:

  • To ensure that content from the Website is presented in the most effective manner for you and for your computer.
  • To provide you with information that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To allow you to participate in interactive features of the Website, when you choose to do so.
  • To notify you about changes to the Website.


You have the right to ask us not to process your Personal Information for marketing purposes. We will usually inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your Personal Information. You can also exercise the right at any time by contacting us at admin at

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.


The Act gives you the right to access Personal Information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the Personal Information we hold about you.


Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to admin at

Returns & Replacements
Any queries regarding a return or fault can be dealt with by going to our contact page and stating your issue there. We aim to get back to you as soon as possible, but please be patient as we do run a physical salon as well as an online store. All returns and replacements are dealt with individually to ensure and maintain a good customer service. For hygene purposes, we cannot issue a refund on orders that are used and without fault. If however, there is a problem with the product then we will gladly send a replacement or provide a full refund. We do not cover the shipping costs of returns.
Ordering & Payment
Orders are placed using PayPal for security. We do not store credit / debit card information on this site directly, that is handled by PayPal themselves. We use PayPal's because of their reputation which in turn will help to keep you (the customer) feeling safe about shopping with us. Once orders are placed, the Natural Remedy Company looks to process and ship orders between 1 - 3 working days. If orders are not in stock then they will need to be backorderd. This means that we will order directly from the supplier. This could take much longer to reach you depending on the suppliers processing times and location. We will try to keep you informed via email throughout each step of the way.
Pricing & Promotions
We attempt to price competitively, but since many of our products come from outside the UK (and some even outside the EU), customs / shipping can increase the cost. We edure these to provide products that we believe to be some of the highest quality around. Occasionally the Natural Remedy Company will offer promotions in the form of discounts on products, categories, order totals and shipping. Bulk buy options are also available from time to time. Be sure to keep track of our promotions by signing up to our newsletter at the bottom of the page!
Viewing Orders
Once orders are placed, you will be able to log in and view them in the My Orders section of the customer account page. Here you can view, print, reorder and request a refund.
Updating Account Information
As an account holder, you will be able to:
  • Add multiple address for faster checkout.
  • Update your account details.
  • Manage your newsletter subscription.
  • Make reviews on products which potentially helps others.
  • Create product tags which help others to search and understand the uses of each product.
  • Create a wishlist that can be saved for later, or shared with friends.
  • Add products to a compare list where you can quickly see products side-by-side for faster comparisons.
  • Potenitally receive special promotions for account holders only

We hope you enjoy your visit to the Natural Remedy Company. Thank you for reading.